Monday, June 20, 2011

Responsibilities of Team Leader

Manage, coach, prepare, analysis, innovation, improvement etc are the terms that can jump into mind when think about responsibilities of a Team leader.


Team Leader is a first-line manager of his team, so the obvious key responsibility is to “Manage”. Manage at all cost, manage in high load, manage with limited resources, manage with less human resource, manage with less headsets, to make it short it’s all about managing in every tough situation. In our working environment, we often face unpredictable high load as well as limitation of resources, and as a Team leader we need to respond to such challenges instead of reacting. Remember, to respond is Positive and to react is negative. You can either “Cry” about it or you can do something to contain, limit the affects or sometime even can do better.


Innovation is the most fascinating thing one can do in his area of supervision. It pushes your brain, it gives you experience to manage change, it gives you a new ride with you on a front seat and it make you learn how to take calculated risks. If one compare Banking sector with call center industry, than our call centre industry is a new born baby that is still waiting for many improvements, many innovations and many re written SOPs. It is always a single phrase, “I think I can do it in a better way than this”. That’s the phrase, that’s the only sentence that it takes for innovation.


Injections, yes, one needs to inject lot of things into your team. Inject in the feeling of working in a team, an injection for sense of achievement and injection for a sense of recognition. The market surveys proved that the first thing that an employee wanted is recognition. What satisfies my team member? Money? Nah, all market surveys rejected that. It is sense of recognition, achievement, work, responsibility and than money down the ladder.


Khird kai Pass Khabar Kai siwa kuch orr Nahin!!
(There is nothing with consciousness except information)

Tera Illaj Nazar Kai siwa Kuch orr Nahin!!!
(There is nothing that can improve your condition except Vision)

Common vision for your team is the ultimate solution, so is the academic definition of Team” A set of people that work towards a common goal”. The simple equation that one can derive from the definition is “productivity of the team is directly proportional to the clarity of common goal”. You give them blurred goals and they will fail you again and again, you give them clear goal with common vision, and they will turn into achievers.


Effective managers give 44% of their time to communication, so communicate. Guide them, teach them, motivate them, set goals for them, build in goal oriented approach and don’t let them build stress.

Discipline is the over emphasized term that is used in organizations and very wrongly. If you set boundaries, you limit the potential. It is well proved now that chaos contains much more creative approach than disciplined mind. It is only that you need to channelize chaos into innovative chaos.

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